Terms of Service


Last Updated: June 13th, 2021

By accepting our Terms of Service, you also agree to the following:


All hosting services are eligible for refunds within a week of the creation of the server in our database. All refunds are made through the gateway in which initial payments were made, unless that gateway is the CryptoCurrency gateway, as refunds are NOT possible. Extra services, including account credit, product addons and domains are not eligible for a refund. Refunds cannot be requested without probable cause; in addition to this non-monthly terms are non-refundable. To request a refund, you must submit a refund request with the billing team outlining the reason. If you meet the terms of eligibility, a refund will be issued by a team member. Refunds will not be issued automatically. Refunds issued for billing errors are made on a per case basis.


To terminate your services you must cancel via our WHMCS billing area at https://vultrichosting.com/ using the cancellation feature. A cancellation request must be submitted when a client wishes to no longer proceed with their service. Accounts with a credit card on file will automatically attempt to renew until cancelled. Unless specified per special arrangement.


Vultric Hosting, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including that of unauthorized access to our server systems or any other loss of data. Vultric Hosting will not be held liable for any disruption, delay, or disconnection of services for any period of time. We reserve the right to terminate a client’s services in the event of a charge dispute, despite the outcome of the dispute.


Any needed support for products from Vultric Hosting shall be submitted through the billing system via tickets. Any other form of contact other than the predetermined ticket system is not guaranteed a proper answer from a support member.


Vultric Hosting retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is through violation of this policy or any other illegal occurrence requiring involvement of law-enforcement agencies. Vultric Hosting regards any communication between parties as confidential, upon distribution of any communication, unless prior approval is in place, we will take action to the full extent of the law. By purchasing a server from Vultric Hosting, you permit us to modify your server, this includes, but is not limited to, changing settings, uploading/mods, and other tasks related to running any server. Any verbal or written action to compromise our server systems or any other equipment owned by Vultric Hosting will be taken seriously and will result in further investigation and possible lawsuits. Upon cancellation of payments to Vultric Hosting your server will be suspended unless prior arrangements are made. Files will be kept for 30 days before termination (deletion of your server).


While we offer unlimited bandwidth and space to our customers we reserve the right to request that you delete excessive file such as large logs or anything else we deem excessive. We do not support the use of any custom jar file or files uploaded by the user. Any uploaded files that cause the server to lag or make the server unplayable are not the responsibility of Vultric Hosting. Unfair usage If we find your server using any sort of system to bypass limits put on your server such as slots or RAM amount your server is subject to being terminated without refund.


We reserve all rights to terminate your server or service upon any violation of these terms or any other basis if deemed needed. Services which are suspended for non-payment will be terminated 30 days after the renewal invoice is due. We do not terminate services without cause. Vultic Hosting also reserves the right to terminate a client’s services in the event of a payment dispute, despite the outcome of the dispute.